1. Booking & Cancellation Policy

• Class Reservations: All sessions must be booked in advance through our website or Momence App.

• Late Cancellation/No-Show Fee: All classes have a 12-hour cancellation window to avoid loss of class credit. Cancellations within the window receive a class credit not a cash refund. Unlimited late cancellations are $10 per occurrence after 1 free monthly cancellation credit. Due to limited capacity, No-shows on numbered memberships & packs incur a loss of a class credit and an additional $10 charge and unlimited no shows incur a $20 charge per occurrence. This ensures fairness to waitlisted clients and maintains class quality.

• Single class bookings: Cancellations made inside the 12 hour window automatically receive a class credit NOT A REFUND. Cancellations outside the 12 hour window result in loss of credit/forfeiture of funds.

• Waitlist Policy: If a class is full, you may join the waitlist. If a spot becomes available, you will be notified automatically for an opportunity to join the class. The first person(s) to accept will be confirmed into the class. You are not charged unless you’re confirmed into the class from the waitlist.

• Studio Closures: Please note we are CLOSED on Easter Sunday, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving + Friday after, and the entire period from 12/24 - 12/28 & 12/31 - 1/1 every year unless otherwise noted.

2. Arrival & Attendance

• Please arrive at least 5 minutes before class to check in, get settled and start class on time.

• We have a 5 minute grace period from start of class. Late arrivals may not be admitted as it disrupts the session. If you are running late, please notify us in advance or cancel and rebook.

• Your warm-up is essential; for your safety and others, clients arriving after the 5 minute grace period may be denied entry.

3. Studio Etiquette

• Grip Socks Required/ Attire: For safety and hygiene, grip socks must be worn during all classes & sessions. For your convenience, you can purchase our signature, knitted logo crew grip socks here or non-branded grips socks here & pick up at the studio. Wear comfortable, appropriate athletic attire (leggings, workout top etc.) No tiny shorts (tight or loose fitted) or little skorts please.

• Recommended items: Closed non-spill water bottle, Non-slip Reformer carriage cover, pilates grip gloves,

• Check in: Use self check-in kiosk (Toggle on your name on the iPad @ the front desk). The tab will turn purple once checked in. It is ultimately your responsibility to ensure you are checked in for every class.

• Jewelry & Accessories: Remove all jewelry especially necklaces (choking hazard), rings, & hair clips etc. to prevent damage to the equipment.

• Respect the Space & Others: No excessively loud or vulgar language. Silence phones before entering the studio and leave in your cubbies to prevent class disruptions. DO NOT attend class inebriated, intoxicated, impaired etc.

• No shoes or personal items allowed in the work area (closed water bottles only) Please leave your personal belongings in your vehicle or cubbies.

• No food, children, or pets allowed in the studio.

• No chewing gum (choking hazard, disruptive, breaks focus & concentration).

• No heavy lotions or strong perfumes.

4. Health & Safety

• If you have any injuries, medical conditions, or movement restrictions, please inform your instructor before class (you can also write them down on the whiteboard provided at your work station).

• DO NOT attend class inebriated, intoxicated, impaired etc.

• Instructors provide verbal and hands-on adjustments (with consent) to ensure proper form and safety.

• Please clean your reformer and any other equipment, props etc. you use/touch with the provided wipes. Please ensure you put everything back in its proper place after use (if you’re unsure, ASK). If you need assistance with making any adjustments to your equipment, please ask your instructor for help (that’s what we’re there for).

5. Membership & Packages

• All class packages and memberships are non-refundable and non-transferable. Credits DO NOT roll over (use or loss).

• Expiration dates apply to class packs. Please check before purchasing..

• The Pilates Experience is CLOSED on the following days and it is the member’s responsibility to reschedule any missed class due to these closings before their billing date: Easter Sunday, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving & Friday after, and the entire period from 12/24- 1/1 every year (unless otherwise noted).

Thank you for being apart of The Pilates Experience community! Your cooperation helps us maintain a warm, friendly, and high-quality environment for all. If you have any questions, feel free to reach out to us.

See you in class!

The Pilates Experience